Have a Question? We're Here to Help.
Browse by Category
About the Device
Tobacco Sticks
Orders & Shipping
Troubleshooting
FAQs
STRATEGIC ADDITIONS TO STRENGTHEN YOUR FAQ PAGE
Table of Contents
What’s in the box when I buy a Kuanzhai starter kit?
Your starter kit includes:
1x Kuanzhai heating device
1x USB-C charger
1x Cleaning tool
60 tobacco sticks (in trial kit)
Quick-start guide
Do I need to break in my device?
No, Kuanzhai devices are ready to use out of the box after a full charge.
How is Kuanzhai different from vaping ?
Vaping uses a liquid nicotine solution (e-liquid), while Kuanzhai heats real tobacco. Kuanzhai delivers a tobacco-like experience without burning.
Can I use my device in public places?
It depends on the venue. Since Kuanzhai doesn’t produce smoke, some private and semi-public spaces may permit use — always ask first.
How often should I clean the device?
For best performance, clean your device every 20 uses using the Kuanzhai cleaning tool. Always allow the device to cool before cleaning
Is there a rewards or loyalty program?
Yes. Earn points for purchases, referrals, and reviews. Redeem points for accessories, discounts, or tobacco sticks.
Does Kuanzhai have a mobile app?
Coming soon! Our smart app will let you track usage, battery health, flavor history, and receive exclusive offers.
Can Kuanzhai devices overheat?
The device is engineered with automatic shutoff and temperature regulation. If overheating is detected, the device will shut down for safety.
Is it safe to carry my Kuanzhai in a bag or pocket?
Yes, but ensure it’s powered off and protected in a case to avoid damage or accidental activation.
Can I subscribe to automatic tobacco stick deliveries?
Yes. Our SmartDelivery subscription delivers your favourite sticks on your schedule. You can pause, skip, or cancel anytime.
Is there a discount for subscribers?
Subscribers enjoy up to 15% off, free shipping, and early access to new flavours.
Are Kuanzhai products legal in the UK?
Yes. Kuanzhai complies with UK Tobacco and Related Products Regulations (TRPR) and is legally sold to adult smokers.
How do you verify age before sale?
We use secure online age verification during checkout and may request ID upon delivery to ensure customers are 18+.
What if someone underage tries to use the product?
Kuanzhai has zero-tolerance for underage use. If you suspect misuse, contact us at: security@kuanzhai.co.uk.
How can I give feedback or file a complaint?
We welcome feedback and take complaints seriously. Please email support@kuanzhai.co.uk or use the form on our Contact Us page.
Effortless by Design.
Did you know? Our KUNGFU Nano features a unique self-starting module. Simply insert a tobacco stick and the device instantly begins the heating process with a gentle vibration.
Keeping Your Device Pristine.
For the best experience, regular cleaning is key. Your device comes with specially designed cleaning cottons. Watch our unboxing guide to see how to use them and keep your KUNGFU device in perfect condition.
Understanding the Light.
The intelligent breathing light on your device is a simple way to check your battery level at a glance.
We've Got You Covered.
All our devices come with a comprehensive warranty. If you can’t find the answer here, our support team is ready to help.
Designed to Work Together.
For optimal performance, always use official Kuanzhai heated tobacco sticks with your KUNGFU device. Using third-party products may affect performance and your warranty.
Did You Know?
The KUNGFU Air uses non-contact airflow heating, a revolutionary method that heats the tobacco stick evenly from the outside-in for a smoother, more consistent flavor.
We've Got You Covered.
Our dedicated team is ready to provide personalized support.
