Need Help with Your Kuanzhai Device? We’re Here for You

Regular cleaning is important to ensure the best performance and keep your device in perfect condition. Your KUNGFU device comes with specially designed tools for this purpose.

• What to Use: The packaging for your device includes 5 cleaning cottons (also referred to as cleaning sticks).

• Instructions: The package also contains an "Instruction" and "Guide" booklet which will have the detailed step-by-step process for cleaning the device properly. The unboxing video for the KUNGFU Nano visually confirms that these cleaning sticks and user manuals are included in the box.

For a complete, step-by-step visual guide, it is recommended to check the official user guide that came with your device or visit the Support Hub on the Kuanzhai website.

Based on the information you have provided for your website, here are the details about the warranty on your KUNGFU device.

All Kuanzhai devices are covered by a comprehensive warranty to protect against defects and ensure customer satisfaction. A physical "AFTER SERVICE + WARRANTY CARD" is included in the box with your device.

What Our Warranty Covers

Your warranty provides coverage for issues arising from the manufacturing process, including:

• Manufacturing Defects: Full coverage for any faults in the product's materials or workmanship.

• Battery Performance: Protection against significant degradation of the battery's ability to hold a proper charge during normal use.

• Component Failure: Coverage for the failure of internal electronic components under normal usage conditions.

What is Not Covered

To ensure fairness, the warranty does not cover issues resulting from external factors. Important exclusions include:

• Accidental damage, such as from drops or water.

• Normal wear and tear or cosmetic damage that does not affect the device's functionality.

• Damage caused by the use of non-official tobacco sticks or third-party accessories.

• Any issues arising from unauthorized modifications or repairs.

How to Make a Claim

The replacement process is designed to be simple and hassle-free:

1. Submit Your Claim: Visit the "Warranty & Replacement" page on the Kuanzhai website and fill out the claim form with your device details.

2. Assessment: The support team will assess your claim, typically within one business day.

3. Return the Device: If your claim is approved, you will receive a prepaid shipping label to return the faulty device at no cost to you.

4. Receive Replacement: Once the faulty unit is received, a new replacement device will be dispatched to you immediately.

For Faster Service: It is highly recommended to register your device on the Kuanzhai website. Registered users gain access to benefits like Accidental Damage Coverage and a Rapid Replacement Service, which can expedite any future claims.

Based on the information you have provided, here are the details on the battery life for the KUNGFU Nano device:

The KUNGFU Nano is equipped with a large, long-endurance 1800 mAh battery. On a single full charge, it provides enough power to be used for approximately 20 heated tobacco sticks.

The device also has features designed to preserve battery life, such as an automatic shut-off that turns the device off when the tobacco stick is ejected.