Term and conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Kuanzhai website (the “Site”) and any purchases or interactions made through the Site. The Site is operated by OXO3 LTD, a company registered in England and Wales under company number 16082438, with its registered office at Trimex House, Pier Road, Feltham, TW14 0TW.
By using our website or purchasing products from us, you agree to these Terms.

1. Eligibility
   You must be at least 18 years old to access and use this Site or purchase our products. We conduct age verification in compliance with UK laws (TRPR and the Tobacco and Related Products Regulations 2016).
2. Website Use
   You agree not to misuse this website or interfere with its proper functioning.
   All content, logos, and trademarks displayed on the Site are the property of Kuanzhai/OXO3 LTD or its licensors.
   You may not copy, distribute, reproduce or use any content from the Site without written permission.
3. Account Registration
   To place an order or access some services, you may need to create an account.
   You are responsible for maintaining the confidentiality of your account and password.
   You must notify us immediately of any unauthorized use of your account.
4. Product Information
   Product descriptions, images, and pricing are for informational purposes only.
   We aim for accuracy but do not guarantee the completeness or reliability of product information.
   Products are intended only for adult use by consumers of nicotine products.
5. Ordering and Payment
   Orders placed on the Site are offers to purchase and are subject to acceptance.
   We reserve the right to reject or cancel any order at our discretion.
   Payment must be made at the time of order using approved payment methods. All transactions are secure and encrypted.
6. Shipping & Delivery
   We ship within the UK and to selected international destinations.
   Delivery times are estimates and not guaranteed.
   Risk passes to you upon delivery.
7. Returns and Refunds
   You may return unopened and unused products within 14 days of receipt, in accordance with your rights under the Consumer Contracts Regulations 2013.
   Refunds will be processed within 14 business days of receiving the returned goods.
   For faulty or damaged items, please contact us at support@kuanzhai.co.uk.
8. Age Verification
   Age checks are required at the point of purchase.
   If you fail verification, your order will be cancelled, and a refund issued.
   We may use third-party services to verify your age.
9. Warranties and Disclaimers
   Our products are sold with the benefit of statutory warranties under UK law.
   We make no warranties that the Site or any content is free from errors, viruses, or interruptions.
10. Limitation of Liability
    To the extent permitted by law:
    We shall not be liable for any indirect, incidental, or consequential damages.
    Our total liability for any claim arising from your use of the Site or purchase of products shall not exceed the total amount paid by you in the past 12 months.
11. Intellectual Property
    All trademarks, logos, text, and designs on the Site are protected by copyright and IP laws.
    You are not permitted to use our intellectual property without prior written consent.
12. Privacy
    Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use your personal data:
    https://www.kuanzhai.co.uk/privacy-policy
13. Third-Party Links
    Our Site may contain links to third-party websites. We do not control or endorse those websites and are not responsible for their content or privacy practices.
14. Termination
    We may suspend or terminate your access to the Site at any time, without notice, if we believe you have breached these Terms.
15. Changes to These Terms
    We may update these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of the Site constitutes acceptance.
16. Governing Law & Jurisdiction
    These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.
17. Contact Us
    OXO3 LTD
    Trimex House, Pier Road, Feltham, TW14 0TW
    Email: support@kuanzhai.co.uk
18. Accessibility
    We are committed to ensuring our site is accessible to users with disabilities. If you experience difficulty using our website, please contact us at support@kuanzhai.co.uk.
19. Force Majeure
    We shall not be liable for any failure or delay in performance caused by events outside our reasonable control, including natural disasters, acts of war, civil unrest, or interruptions to supply chains.
20. Precedence of Terms
    In the event of conflict between these Terms and other site policies (e.g. Privacy Policy or Cookie Policy), these Terms shall take precedence in relation to your use of the Site.
21. Entire Agreement
    These Terms constitute the entire agreement between you and Kuanzhai relating to your use of the Site and supersede any prior agreements or understandings