Built to Last. Backed by Us.
Every Kuanzhai device is crafted with care. If something goes wrong, we’ve got your back—no stress, no hassle.
What Our Warranty Covers?
Manufacturing Defects
Full coverage for any faults arising from the manufacturing process.
Battery Performance
Protection against significant degradation of the battery's ability to hold a charge.
Component Failure
Coverage for the failure of internal electronic components during normal use.
Engineered for Endurance.
Every KUNGFU device is engineered with high-quality materials and a long-lasting 1800 mAh battery to ensure reliable performance, day in and day out.
Our Hassle-Free Replacement Process.
Submit Your Claim
Fill out the simple form below with your device details and issue.
Quick Assessment
Our team will assess your claim within 1 business day and provide a prepaid shipping label.
Return Your Device
Send us your faulty device using the free shipping label.
Receive Your Replacement
Once received, we will dispatch your new device immediately.
Important Exclusions.
To ensure fairness for all our customers, our warranty does not cover the following:
- Accidental damage (e.g., drops, water damage).
- Normal wear and tear or cosmetic damage.
- Use of non-official tobacco sticks or accessories.
- Unauthorized modifications or repairs. Right Column (Image):
Always Here to Help.
If you are unsure whether your issue is covered, our dedicated support team is ready to assist you.
Register Your Device for Faster Service.
Have you registered your device? Registering your purchase helps us expedite any future warranty claims and gives you access to personalized support.
Try This First.
Many common issues can be solved quickly at home. Before starting a claim, please check our troubleshooting guides for a potential fast fix.
Submit Your Warranty Claim
Let's Get Started
lease provide your details below. To speed up the process, please have your device serial number and proof of purchase ready.
Your Satisfaction is Our Guarantee.
We stand behind the quality and craftsmanship of every Kuanzhai product.