Important information

Kuanzhai Important Information – Duty to Inform
Effective Date: 01 June 2025
Last Updated: 01 June 2025
At Kuanzhai, we are committed to providing accurate, transparent, and science-based information about our products. This page outlines important facts about our Heated Tobacco (HNB) products, including their intended use, health considerations, and regulatory compliance. It is our duty to help you make informed decisions.

  1. Our Products Are Not Risk-Free
    Kuanzhai Heated Tobacco products contain nicotine, which is an addictive substance. These products are not risk-free and are intended only for adult users who would otherwise continue to use tobacco or nicotine-containing products. While they may offer a reduced-risk alternative to traditional cigarettes, no heated tobacco product can be considered safe.
  2. Who Our Products Are For
    Kuanzhai products are designed for:
    Adults aged 18 and over
    Current smokers or nicotine users seeking an alternative to combustible tobacco
    Our products are not suitable for:
    Individuals under 18 years old
    Non-smokers or non-nicotine users
    Pregnant or breastfeeding individuals
    People with heart, respiratory, or other serious medical conditions
    Individuals allergic to nicotine or other product components
  3. Switching Completely Is Essential
    To potentially reduce the health risks associated with smoking, users must switch completely to Kuanzhai products. Dual use—using Kuanzhai products alongside traditional cigarettes—does not eliminate exposure to harmful chemicals and is unlikely to significantly reduce health risks.
  4. No Therapeutic or Cessation Claims
    Kuanzhai products are not intended to diagnose, treat, cure, or prevent any disease. They are not licensed by the MHRA as smoking cessation aids.
    We make no claims that our products help users quit tobacco or nicotine use. For help with quitting, we recommend consulting a healthcare professional or using licensed cessation tools.
  5. Differences from Cigarettes
    Unlike cigarettes, Kuanzhai products heat tobacco or nicotine-based material to generate an aerosol. This heating process avoids combustion, which can reduce the levels of certain harmful chemicals found in cigarette smoke.
    However, while studies indicate reductions in toxicants, the long-term health effects of heated tobacco use are not yet fully understood. Ongoing independent research is needed. Our products are not risk-free.
  6. Independent Research Encouraged
    We encourage consumers to stay informed through reputable sources:
    NHS Smokefree: https://www.nhs.uk/better-health/quit-smoking/
    UK Government Tobacco Policy: https://www.gov.uk/government/publications/e-cigarettes-and-heated-tobacco-products-evidence-review
  7. Responsible Use and Storage
    To protect your safety and others:
    Keep Kuanzhai products out of reach of children and pets
    Store in a cool, dry place away from heat
    Dispose of used sticks, pods, and cartridges responsibly
  8. Report Side Effects or Concerns
    If you experience:
    A medical issue
    An adverse reaction
    A product malfunction
    Please report it to us immediately at support@kuanzhai.co.uk.
  9. Regulatory Compliance
    Kuanzhai complies with:
    UK Tobacco and Related Products Regulations (TRPR)
    Packaging, labelling, and age-verification laws
    Advertising and e-commerce standards
    We are committed to responsible marketing and protecting public health.
  10. Updates to This Page
    This page may be updated periodically to reflect:
    Scientific developments
    Regulatory changes
    Internal policy updates
    The “Last Updated” date reflects the most recent revision.
  11. Safe Use Disclaimer
    Do not attempt to modify Kuanzhai devices or use third-party cartridges or materials.
    Only use original Kuanzhai products as intended. Misuse may result in injury, malfunction, or increased exposure to harmful substances.
  12. Environmental Responsibility
    We are working toward a product recycling solution for pods and devices.
    Please dispose of electronic and nicotine-related waste in accordance with local environmental regulations.
  13. Accessibility & Consumer Rights
    We strive to present accessible and understandable information.
    If you need this page in a different format, or require assistance, please contact us: support@kuanzhai.co.uk
  14. Contact Us
    OXO3 LTD
    Trimex House, Pier Road, Feltham, TW14 0TW
    📧 Email: support@kuanzhai.co.uk
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